Cancellation Policy

Soft Play Sessions

Soft play sessions may be cancelled with a full refund providing at least 48 hours’ notice is given. Soft play sessions cancelled less than 48 hours before the start time of the session may be rescheduled at the discretion of Sam’s Space management. Please e-mail in these circumstances.

Special Events

Due to limited availability, bookings for special events are non-transferrable and non-refundable. However, they may be gifted to another person. If you wish to gift your special event booking, please e-mail and provide the name of the person to whom you wish to gift your booking.